Privacy Policy

Flyby Exotics (“FLYBY EXOTICS,” “we,” “us”) is a luxury and exotic vehicle rental and chauffeur business based in Scottsdale, Arizona. This Privacy Policy explains what information we collect through flybyexotics.com and its request forms and customer portal (the “Website”), how we use it, who we share it with, and the choices you have.

It covers the Website only. A confirmed rental is also governed by your signed rental agreement, which may describe additional information handling for that rental.

Information you give us. Depending on what you do on the Website, this can include:

• Rental requests: your name, email address, mobile number, the vehicle you're interested in, rental dates and times, pickup and drop-off choices, a delivery address if you ask for delivery, your preferred contact method, notes, and how you heard about us (including the name of the person who referred you, if you tell us).
• Chauffeur requests: the same contact details, plus the trip type, service date and time, pickup point, destination, number of passengers, and any luggage notes, stops, flight details or preferred vehicle you add.
• Partnership inquiries: your name, email, phone, company, the type of interest, any vehicle details and your message.
• Customer accounts: your email address and a password. Passwords are handled by our authentication service and are not visible to our staff.
• Licence and insurance details you upload for a self-drive rental, described in section 4.
• Anything you tell us when you call, text or email us.

Information collected automatically. Like most websites, when you visit, the servers that deliver the Website receive technical information such as your IP address, browser and device type, the pages requested and the time of the request. This is used to deliver, secure and troubleshoot the Website.

When you send a rental or chauffeur request, we save it and give it a reference number. An email alert with your request details goes to our team, and an email receipt with your reference number goes to the address you entered. That receipt confirms we received the request; it is not a booking confirmation.

Our team then contacts you using the details and preferred method you gave us (phone call, text message or email) to discuss availability, your quote and the next steps. We keep a record of each request, its status and our team's notes so we can manage your rental and answer questions about it later.

Please don't send payment card details, licence images or insurance documents through the request forms or by email. Licence and insurance documents go through the secure customer portal.

Self-drive rentals require us to check that the driver is eligible. After you create an account and confirm your email address, the customer portal asks for:

• images of the front and back of your driver's licence, plus its issuing state or country and expiry date;
• your personal auto insurance card and details such as the insurer, policyholder, policy number and expiry date;
• additional proof of coverage, if our team asks for it.

Our staff review these documents by hand to assess eligibility for a rental. Uploading a document does not mean it has been accepted. We may also ask to see identification in person at pickup.

Chauffeur passengers are not asked for a driver's licence or personal auto insurance.

The Website does not take payments and does not collect payment card numbers. Quotes, deposits and payments are arranged directly with our team once a request is reviewed.

If a payment is handled by a third-party payment processor, the processor collects and handles your payment details under its own privacy policy, and we receive only the information needed to record the payment.

• No advertising trackers. We have not installed advertising pixels, retargeting tags or third-party marketing analytics on the Website.
• Sign-in storage. If you sign in to the customer portal, your browser stores a session token so you stay signed in. It is removed when you sign out.
• Fonts. The Website loads its typefaces from Google Fonts, so your browser connects to Google's servers, which receive your IP address and browser information.
• Hosting and error information. Our website hosting provider may record basic usage, performance and error information (for example, pages viewed and technical errors) to operate and secure the Website.

You can block or clear cookies and browser storage in your browser settings. If you do, signing in to the customer portal may not work.

We use the information described above to:

• respond to your inquiries and prepare quotes;
• check driver eligibility, licences and insurance for self-drive rentals;
• arrange, manage and support reservations, deliveries and chauffeur trips;
• contact you about your request or rental by your chosen method;
• credit referrals when you tell us who referred you;
• handle vehicle damage, accidents, citations, tolls, insurance claims and disputes connected with a rental;
• protect the Website and our fleet against fraud, abuse and misuse;
• comply with legal obligations and enforce our terms and rental agreements; and
• maintain and improve the Website.

We don't sell personal information collected through the Website, and we don't share it with advertisers. We share information only as follows:

• Service providers who run the Website for us, including website hosting, database and private file storage, sign-in, and email delivery. They process information on our behalf to provide those services.
• Insurers and claims handlers, including your insurer and ours, when needed to verify coverage or handle an accident, damage or claim involving a rental.
• Law enforcement, courts and government authorities when required by law or legal process, or when reasonably necessary to respond to citations, tolls or parking violations, to recover a vehicle, or to protect the rights, property or safety of our customers, our team, the public or our fleet.
• Professional advisers, such as lawyers and accountants, under duties of confidentiality.
• A successor business, if all or part of our business is sold, merged or transferred.
• Anyone else with your permission or at your direction.

Information is stored with our cloud hosting and database providers. Steps we take to protect it include:

• serving the Website over an encrypted HTTPS connection;
• keeping licence and insurance documents in private storage, not on public web addresses;
• limiting document access to you and authorised staff who are reviewing your rental;
• opening documents only through short-lived links, and never sending them by email or text; and
• checking the type of every uploaded file on our servers.

We don't run antivirus scanning on uploads, and no website or storage system can be guaranteed completely secure.

We keep information for as long as we need it for the purposes in this policy — including managing your rental, handling damage, citations, claims or disputes, and meeting legal, tax and accounting obligations — and then delete it or keep it in a form that no longer identifies you. When you replace a document, the earlier copy is kept in your document history so the review record stays intact.

You can contact us at any time to ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is inaccurate;
• delete your information or account; or
• stop contacting you, or change how we contact you.

We may need to verify your identity before acting on a request. We may keep some information where the law requires or permits it — for example, records connected with a completed rental, an open claim, or a dispute. Depending on where you live, you may have additional rights under applicable law.

You can replace your licence and insurance documents yourself in the customer portal. You can choose not to give us information, but we can't consider a self-drive rental without the details needed to check eligibility.

We don't currently send marketing emails or marketing text messages. Agreeing to our Terms & Conditions when you send a request is not consent to marketing. If we ever offer marketing messages, we will ask for your separate, optional consent first, and every marketing message will explain how to opt out.

The messages we do send relate to your account or request:

• account emails, such as email confirmation and password-reset links;
• an email receipt with your reference number when you send a request; and
• calls, texts or emails from our team about your request or rental, using the number or address and contact method you gave us.

Message and data rates may apply to text messages, depending on your mobile plan. If you'd like us to stop texting you, reply to let us know or contact us using the details below, and tell us how you'd prefer to be reached.

The Website may link to or rely on services run by other companies, such as map or social media sites, and the font and hosting services described above. Their handling of your information is governed by their own privacy policies, not this one. We aren't responsible for the content or practices of sites we don't control.

The Website is intended for adults and is not directed to children. Rentals are subject to minimum age requirements. We don't knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we'll change the “Last updated” date at the top of this page, and material changes will apply to information collected after the change.

For privacy questions or requests, contact Flyby Exotics:

• Email: contact@flybyexotics.com
• Phone: (262) 955-3940
• Mail: Flyby Exotics, 7825 E Evans Rd, Scottsdale, AZ 85280

See also our Terms & Conditions.