FAQ

Browse the fleet, open the car you like and choose Inquire. That opens the request form, where you enter your dates, times, pickup and drop-off preferences and contact details.

No. A request is an inquiry only. The vehicle stays available to others until our team confirms your reservation directly with you.

We don't publish rates. Send your dates and trip details and our team puts together a quote for that specific rental when they review your request.

Yes. The first request needs no account. You only create one afterwards, to track the request and to send licence and insurance documents securely.

Only when a member of our team tells you it is, and the request shows Confirmed in your portal. Nothing books automatically.

Yes — choose the delivery option or a different drop-off point on the request form and add the address. Delivery and alternate locations are requests, and are subject to approval by our team.

Send a new request with your existing reference number in the notes, or reply to whoever contacted you about it. There's no self-service change or cancel button yet.

Use the chauffeur request form at /chauffeur. Tell us the date, pickup time, pickup point, destination, and how many passengers. It's an inquiry, not a booking — nothing is reserved until our team confirms it with you.

No. A driver's licence and personal auto insurance are only required for self-drive rentals. Chauffeur requests don't ask for either.

Yes — both are optional fields on the chauffeur form. Add flight details for an airport pickup and list any stops you'd like us to plan around. These are requests, subject to confirmation.

In the customer portal, alongside any self-drive requests, labelled as chauffeur service. Confirmation email and text messages are turned off, so the portal is the place to follow progress.

Our own in-house drivers — we don't hand chauffeur trips to an outside company.

Our large SUVs and luxury sedans. Tell us which one you had in mind on the form and our team confirms what's available for your date.

We take chauffeur requests 24/7 and cover the Arizona valley. Send your plans and our team confirms the details with you.

It depends on the vehicle, and we can send a second vehicle when a group needs more room. Give us your passenger and luggage numbers and we'll work it out with you.

Your account is where your requests and documents live. We confirm the email address first so a request and a licence can only ever be linked to the person who actually owns that address.

Check your spam or junk folder, then check the address you typed. You can send the link again from the sign-in page or your portal once the short cooldown shown on the button has passed. If it still doesn't arrive, send a rental request with a note about it and we'll sort it out with you.

Choose Forgot password on the sign-in page and we'll email you a reset link.

Your driver's licence front and back and your personal auto insurance card, plus the issuing state or country and expiry dates. There's also a slot for additional proof of coverage if our team asks for it.

No. Uploading a document doesn't establish that it's valid, that you're eligible, or that your policy covers the rental. Our team reviews every document by hand.

The document shows as rejected or needing replacement in your portal, with a short note where our team left one. Upload a new copy and it goes back for review.

Yes, any time — upload a new file into the same slot. The earlier copy moves into your document history so the original review record stays intact.

Yes. Your portal lists every request linked to your verified email address, past and current, with its reference and status.

You, and the authorised staff reviewing your rental. Files are kept in private storage, opened only through short-lived links, and are never sent by email or text. We check the file type on our servers, but we don't run antivirus scanning on uploads.

In your customer portal. Each request shows its reference, vehicle, dates and current status.

Not at the moment — automatic rental emails and texts are switched off. Save your reference number and check the portal for progress; our team contacts you directly about the booking. Account verification and password-reset emails are separate and still send.

Call us on (262) 955-3940 — we're reachable 24/7. You can also reply to whoever contacted you, or send a request with your reference number in the notes.

18 for most of the fleet. Exotics are 25 and over.

Three matching forms of identification, proof of insurance, and coverage sufficient to replace the value of the vehicle.

Yes. The amount varies by vehicle and by renter, and our team confirms it with your quote.

It varies by vehicle. Ask our team for the limit on the car you're requesting.

A cancellation fee applies within 24 hours of the rental.

Yes. Additional drivers are allowed — tell us who on your request so they can be approved.

Yes, anywhere within the United States.

Return it fuelled. If the vehicle comes back without being refuelled there's a $50 fee plus the cost of the fuel.

Neither is permitted. Additional fees apply if the policy is broken.

More than 30 minutes late without approval adds half a day. More than an hour adds a full day.

Yes — delivery is available and the charge depends on the distance. Every vehicle can be collected from us at no additional charge.